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Making a complaint
Customer Service is at the heart of our business. We are committed to treating any dissatisfaction seriously and to putting things right as fairly and as quickly as possible. You can be assured that you will be listened to and be treated with respect at all times. Your feedback challenges us to continually improve our service.

Who can you contact?

If you have any feedback or would like to make a complaint, please contact us by either:
  • Calling our Contact Centre on 0800 808 800
  • Writing to: Asteron Customer Care, PO Box 894, Wellington 6140
  • Emailing: feedback@asteron.co.nz

Show details for How long will it take?How long will it take?

Show details for Our Complaints Management Process Our Complaints Management Process



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